Frequently Asked Questions
Everything you need to know about shopping with ASHLEYlauren.
How do I determine my correct size for an ASHLEYlauren gown?
We provide a comprehensive size chart on each product page. Since formal wear often runs differently than everyday apparel, we recommend having a professional tailor take your measurements for the bust, waist, and hips to ensure the perfect fit.
What is your return policy for formal wear?
Due to the delicate and high-end nature of our designs, we offer returns for store credit within 14 days of delivery, provided the garment is unworn, unwashed, and all original tags remain attached.
How long does shipping take for domestic and international orders?
Standard domestic shipping typically takes 3-5 business days. International shipping varies by location but generally arrives within 7-12 business days. Expedited shipping options are available at checkout.
Can I track my order once it has been placed?
Yes, once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through services like Afterpay and Klarna.
Are your dresses available for custom alterations?
While we do not offer in-house alterations, our gowns are designed with generous seam allowances to allow for easy adjustments by your local professional tailor.